Supporting jobs and the economy

Small Business CX Grant

This program specifically targets businesses offering products and services directly to the public in order to enhance their customers’ experience and are able to demonstrate how their project will achieve this.

Customer experience enhancements must address front–of-house improvements for consumers. The grant will be offered through a competitive process, with grants of up to $20,000 available on a 50:50 co‑contribution basis.

Read the full terms and conditions.

Who can apply

  • Open to all Territory small businesses defined as an actively trading business with an annual turnover of less than $10 million.
  • Applicants can apply for customer enhancement projects that deliver front-of-house improvements.
  • Applicants must submit a business case that includes:
    • clear evidence of the customer experience challenge and how it might be improved
    • how the funding will resolve the challenge identified.
  • Applications will be assessed on a competitive basis.
  • Maximum funding available is $20,000 per applicant on a 50:50 co-contribution basis.
  • Vouchers will be issued to successful applicants that are redeemable by their service providers upon satisfactory completion of works.

What you can use the grant for

The proposed solution must directly improve the front-of-house customer experience of the business through:

  • physical renovations to the relevant part of the premises
  • repairs and maintenance
  • purchase and installation of technology.

Some possible examples of eligible works include the installation of shade sails over the alfresco dining area, addition of misting fans or enhancing shop fronts and entrances.

How to apply

Applications are now closed and no further applications are accepted.

Application process

Applications are assessed on a competitive basis.

After you apply

Eligible works must only start after an application has been approved and must be completed within three months of the date the voucher was issued.

After completion of work

Once the work is complete, you must pay your installer or provider.

Use the voucher amount as part payment, sign it and give it to the installer or provider.

The Northern Territory Government will pay the voucher amount direct to them.

Timeframes

DateActivity
Early December 2020 Publication of the terms and conditions
15 January 2021 Applications open
28 February 2021 Applications close
End of March 2021 Assessment of applications
From mid-April 2021 Outcomes communicated to applicants and vouchers issued

Contact

For more information, contact the Business Recovery team.